7 common mistakes to avoid when implementing a marketing automation strategy

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Posted by Kiliba
Updated on
15/2/24
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Article
7 min

Marketing automation has become a necessity for companies wishing to optimize their marketing strategy. However, there are common mistakes made by companies when implementing their marketing automation strategy. In this article, we will present you the 7 mistakes to avoid in order to optimize your marketing automation strategy.

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What is a marketing automation strategy and how does it work?

Marketing automation is a technique that uses software to automate marketing tasks. It allows you to deliver personalized messages to a database of contacts. This strategy is designed to help your business optimize :

  • Its sales and marketing process;
  • Increase efficiency and productivity;
  • To increase its conversion rate.

Marketing automation strategy works through marketing automation software. It allows you to automate marketing tasks such as sending emails, managing social networks, managing online ads and creating landing pages.

This software uses data collected on prospects to send personalized and automated messages. These messages are sent based on the actions that prospects have taken on your website or on your social networks.

What are the benefits of the marketing automation strategy?

The marketing automation strategy offers many benefits for businesses:

  • Save time: By automating marketing tasks, you can save time and resources.
  • Personalization: The marketing automation strategy allows you to send personalized and relevant messages to your prospects, which can increase conversion rates.
  • Engagement: By using automated and personalized messages, you increase the engagement of your prospects and customers.
  • Follow-up: The marketing automation strategy allows you to track your prospects' actions and integrate them into a sales process, which improves your conversion rate.
  • Analytics: Marketing automation software collects and analyzes data about your prospects, which can help you make more informed decisions about your marketing strategy.

Now that you know more about what a marketing automation strategy is and its benefits, let's see together the 7 mistakes not to make!

Mistake 1: Not defining clear objectives

The first common mistake companies make in their marketing automation strategy is not defining clear objectives

For your marketing automation strategy to be effective, it is essential to define clear and measurable objectives. Indeed, you need to know what you want to achieve with your marketing automation strategy.

To avoid this mistake, you need to clearly define the objectives of your marketing campaign before you start implementing your marketing automation strategy. Your objectives should be specific, measurable, achievable, relevant and time-bound (SMART). You can also use tools such as Google Analytics to measure your results and adjust your strategy accordingly.

Mistake 2: Not segmenting your audience

The second common mistake companies make is not segmenting their audience. If you send the same message to all your contacts, you won't be able to personalize your communication and your message may not be adapted to each target group.

To avoid being a loser in marketing automation, Kiliba advises you to segment your audience according to criteria such as :

  • Buying behavior;
  • Place of residence;
  • Age;
  • Etc.

This allows you to provide relevant and personalized information to your contacts. It is advisable to use segmentation tools such as mailing lists or tags to manage your contacts and send them personalized messages.

Mistake 3: Not having a qualified database

The third common mistake is not having a qualified database. If your database is poorly maintained and contains outdated email addresses or inactive contacts, you risk wasting your marketing budget and not reaching your target audience. To make your database as qualified as possible, you need to: 

  • Regularly check the quality of your database;
  • Delete obsolete email addresses and inactive contacts;
  • Use database cleaning tools to automate the process and save time.

Mistake 4: Not adapting your content to each stage of the customer journey

Not personalizing your messages is the fourth common mistake. If you send generic, non-personalized messages, you can't connect with your audience and build trust with them. This can lead to a decrease in audience engagement and an increase in your churn rate

To avoid this mistake, you should personalize your messages by using your contacts' names or by sending them messages based on their buying behavior

You can also use personalization tools such as merge fields to customize your messages. This allows you to connect with your audience and build trust with them.

Mistake 5: Not tracking and measuring results

The fifth common mistake is not tracking and measuring the results of your marketing automation strategy. Without regular tracking of results, you can't know if your strategy is effective or not. Therefore, it is essential to measure the results to know how to improve your marketing automation strategy. 

Any professional engaged in their business tracks and measures these results. So, if you want your marketing automation strategy to be successful, you need to: 

  • Use tracking tools to measure the results of your marketing automation strategy, such as those from Kiliba;
  • Analyze the results and identify the weak points of your strategy;
  • Adjust your strategy according to the results obtained.

These tips allow you to adjust your marketing strategy accordingly and thus optimize your conversion process and increase your sales.

Mistake #6: Not doing A/B testing

The sixth common mistake is not using A/B testing to evaluate the effectiveness of your marketing campaigns. If you don't test different elements such as the subject line of your emails or the content of your landing pages, you can't know what works best.

By doing A/B testing, you can evaluate different elements of your conversion process. In fact, you can test different email subjects, different images, different button colors and even different CTAs. 

With A/B testing, you can combine the elements that work best together to boost your results!

Mistake #7: Sending messages too often

The last mistake to avoid is sending messages too frequently. If you send too many messages to your contacts, you risk overwhelming them and burning them out. This can also lead to an increase in your unsubscribe rates and a decrease in your audience's engagement.

To avoid this mistake, you should plan the frequency of your messages according to the needs and preferences of your audience. You can also use automation tools to schedule your messages to be sent at the most convenient time for your audience. This will help you avoid overwhelming your contacts and keep them engaged.

Marketing automation strategy in brief

Implementing a marketing automation strategy can be very beneficial for your business, as long as you avoid these 7 common mistakes.

By avoiding these 7 mistakes that we have just presented to you in this article, you will improve the effectiveness of your marketing automation strategy and reach your goals faster.

Use the right marketing automation tools for your business to automate processes, measure results and continuously improve your marketing automation strategy.

For your email marketing strategies in automation, Kiliba is the best tool on the market for e-merchants. On average, we generate 16 euros per email and achieve a conversion rate of 6%. Take your business to the next level with Kiliba!

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Stack the odds in your favour

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